FREQUENTLY ASKED QUESTIONS

Maybe. STAR's priority is to pull dogs directly from local animal control, but when we have the space available, we can sometimes take a dog directly from the public. If training and all other resources have been exhausted and the need to rehome is still present, we would suggest submitting a Connect With A Rescue request via Citizens for a No-Kill Philadelphia.(https://www.phillynokill.org/connect-with-a-rescue) This form is sent out to local rescues in the area to help assist families in need before having to seek Animal Control /Shelter assistance. If a rescue can assist, they will reach out directly from the form submission. Owner surrenders are accepted on a case by case basis. Acceptance depends on meeting certain criteria and available space. If you are interested in surrendering your animal please first make sure that they are up to date on their Rabies, Distemper, and Bordetella vaccinations, then reach out to us at info@streettails.org.(mailto:info@streettails.org?subject=Owner Surrender Request) Please make sure to include the reason you are looking to surrender the animal as well as their age, sex, breed, weight, temperament, behavior history (including any bite incidents), and whether or not they get along with other dogs, cats, kids, strangers, etc.

If you have found an animal and you are in the Philadelphia area, please check out The Animal Care and Control Team of Philadelphia's (ACCT) page on what to do and available resources.(http://www.acctphilly.org/foundpet/)

If you have lost a pet and you are in the Philadelphia area, please check out The Animal Care and Control Team of Philadelphia's (ACCT) page on what to do and available resources.(http://www.acctphilly.org/lostpet/)

Unfortunately, we are unable to come out and pick up or trap animals. Please use the links below to find someone who can help. Raccoons and other wildlife(http://www.acctphilly.org/programs/raccoons-wildlife/) Dogs running loose(http://www.acctphilly.org/programs/animal-ordinance-complaints/) Stray Cats(http://www.acctphilly.org/programs/community-cats/)

To report abuse and cruelty, click here.(https://pspca.org/fight-cruelty/) To report cases of neglect, click here.(http://www.acctphilly.org/programs/animal-ordinance-complaints/)

For animal ordinance complaints, click here.(http://www.acctphilly.org/programs/animal-ordinance-complaints/)

To file a report during extreme weather events (Code Blue or Code Red) click here.(http://www.acctphilly.org/extreme-weather/)

No.

Nope.

Nyet. (That's Russian for no.)

Non. (That's no in French)

Yes! Stop in with your rabies certificate or your rabies tag number and expiration date and we will gladly help you make your pooch legal! Speaking to other humans not your thing? License your dog online!(http://license.acctphilly.org/)

We know a bunch, but we prefer not to play favorites. Think of this as a great opportunity to get to know your neighbors by asking them who they'd recommend!

We operate on an appointment-only basis exclusively for approved applicants. While we don't offer open play sessions, we encourage you to consider becoming a volunteer to engage with our dogs on a deeper level. Our volunteer program provides opportunities to interact with and care for our dogs while making a meaningful impact on their lives. Learn more about our volunteer program (www.streettails.org/volunteer)and how you can become involved with our volunteer program and positively contribute to the well-being of our dogs.

Get all of your microchip questions answered here!(https://pets.webmd.com/features/microchipping-your-dog-or-cat#1)

Found a feral cat and want to help? Check out ACCT Philly's page on Community Cats for more information.(http://www.acctphilly.org/programs/community-cats/) You can also check out these awesome Facebook groups for extra assistance: PHL Community Cats(https://www.facebook.com/groups/384150641766549/) South Philly TNR(https://www.facebook.com/groups/southphillytnr/)