Question 1

I want to surrender my dog; will you take it?

Accepted Answer

Maybe. STAR's priority is to pull dogs directly from local animal control, but when we have the space available, we can sometimes take a dog directly from the public.

If training and all other resources have been exhausted and the need to rehome is still present, we would suggest submitting a Connect With A Rescue request via Citizens for a No-Kill Philadelphia. This form is sent out to local rescues in the area to help assist families in need before having to seek Animal Control /Shelter assistance. If a rescue can assist, they will reach out directly from the form submission.

Owner surrenders are accepted on a case by case basis. Acceptance depends on meeting certain criteria and available space. If you are interested in surrendering your animal please first make sure that they are up to date on their Rabies, Distemper, and Bordetella vaccinations, then reach out to us at info@streettails.org. Please make sure to include the reason you are looking to surrender the animal as well as their age, sex, breed, weight, temperament, behavior history (including any bite incidents), and whether or not they get along with other dogs, cats, kids, strangers, etc.

Question 2

I've found an animal, what do I do?

Accepted Answer

If you have found an animal and you are in the Philadelphia area, please check out The Animal Care and Control Team of Philadelphia's (ACCT) page on what to do and available resources.

Question 3

I've lost my pet, what do I do?

Accepted Answer

If you have lost a pet and you are in the Philadelphia area, please check out The Animal Care and Control Team of Philadelphia's (ACCT) page on what to do and available resources.

Question 4

Will you come pick up or trap an animal?

Accepted Answer

Unfortunately, we are unable to come out and pick up or trap animals. Please use the links below to find someone who can help.
Raccoons and other wildlife
Dogs running loose
Stray Cats

Question 5

I want to report neglect or abuse; can you help?

Accepted Answer

To report abuse and cruelty, click here.
To report cases of neglect, click here.

Question 6

I want to report barking dogs, feeding pigeons, or illegally kept farm animals, who do I contact?

Accepted Answer

For animal ordinance complaints, click here.

Question 7

I want to report animals left outside during extreme heat or cold, who do I contact?

Accepted Answer

To file a report during extreme weather events (Code Blue or Code Red) click here.

Question 8

Do you groom dogs?

Accepted Answer

No.

Question 9

Do you board dogs?

Accepted Answer

Nope.

Question 10

Do you offer any veterinary services?

Accepted Answer

Nyet. (That's Russian for no.)

Question 11

Do you sell dog food, etc?

Accepted Answer

Non. (That's no in French)

Question 12

Do you sell dog licenses for the City of Philadelphia?

Accepted Answer

Yes! Stop in with your rabies certificate or your rabies tag number and expiration date and we will gladly help you make your pooch legal! Speaking to other humans not your thing?
License your dog online!

Question 13

Can you recommend a local dog walker, pet sitter, groomer, etc?

Accepted Answer

We know a bunch, but we prefer not to play favorites. Think of this as a great opportunity to get to know your neighbors by asking them who they'd recommend!

Question 14

I just want to come in and play with your animals, is that possible?

Accepted Answer

We operate on an appointment-only basis exclusively for approved applicants. While we don't offer open play sessions, we encourage you to consider becoming a volunteer to engage with our dogs on a deeper level. Our volunteer program provides opportunities to interact with and care for our dogs while making a meaningful impact on their lives. Learn more about our volunteer program and how you can become involved with our volunteer program and positively contribute to the well-being of our dogs.

Question 15

Why should I microchip my pet? How does a microchip work?

Accepted Answer

Get all of your microchip questions answered here!

Question 16

Community Cat Questions

Accepted Answer

Found a feral cat and want to help? Check out ACCT Philly's page on Community Cats for more information.
 
You can also check out these awesome Facebook groups for extra assistance:
PHL Community Cats
South Philly TNR

FREQUENTLY ASKED QUESTIONS